Frequently asked questions

EA On Demand primarily supports solo entrepreneurs and established small business owners who need reliable help with the administrative, coordination and operational work behind the business. We are based in South Africa and support businesses remotely across different locations and time zones.

You do not need to decide before getting in touch. We discuss what is taking up your time, where work is getting stuck and what needs greater consistency, then recommend the most appropriate level of support and skills.

Administrative Support focuses on practical task execution. Business Support adds coordination and implementation across tools, projects and client processes. Operations Management provides higher-level oversight, improvement and management across several moving parts. This may include online business management support where appropriate.

Support is flexible and based on the work your business requires. The scope and support level are discussed during discovery rather than placing every client into the same package.

Yes. Ongoing support can be reviewed as priorities, capacity and business needs change. Any change to the scope or support level is discussed and agreed clearly.

Requirements vary from one business to another. During discovery, we discuss the tools you already use and whether the appropriate EA On Demand support has the relevant experience. Any new platform or access requirement is agreed before work begins.

Yes. Once-off and project-based support is welcome. The work is scoped separately and is not subject to the five-hour monthly minimum that applies to ongoing support.

EA On Demand does not publish a single standard rate because pricing depends on the level of support and skills required. Ongoing support has a five-hour minimum per month. Time is tracked accurately, and clients are billed for the actual time used. Once-off and project work is scoped separately and is not subject to the ongoing monthly minimum. A proposal with the applicable rate is provided once the requirements are clear.

Ongoing support has a five-hour monthly minimum. Once-off and project work does not have this ongoing-support minimum and is scoped according to the project requirements.

You can book a discovery call or send an enquiry. We will discuss the business, identify the priorities, recommend the right support and explain the onboarding process.